Shipping & Return Policy
Free shipping on orders of $50 or more!
Orders ship in plain packaging with no labels identifying the item(s) inside.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
All orders are shipped from zip code 90042 (Los Angeles).
Please note: Orders of $150 or more are shipped with signature confirmation (Someone must be available to sign for the package).
Pricing & Estimated Transit Times:
Get FREE shipping on orders $50 and over!
*We do NOT guarantee USPS transit times. Shipping fees are nonrefundable. The transit times listed above are based on USPS estimates. Actual transit time may exceed the estimates listed above. These estimates do not include the time needed to process and package your order.
When will my order be shipped?
Normal order processing and shipping schedule:
Monday through Friday: Orders placed by 11 am PST are usually shipped that same day.
Saturday: Orders placed before 6:00am PST are usually shipped that same day.
Orders placed after the times listed above are usually shipped the following business day. This schedule excludes major U.S holidays and unforeseen circumstances . We try our best to have your order shipped out quickly but please allow up to 48 hours for your order to be shipped.
Once your order has been shipped, the tracking number will be sent to the email address registered to either your PayPal account or your Google Wallet account. If you don't have an account with either of those then it will be sent to the temporary email address assigned to you by PayPal or Google Wallet when using their payment service.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing or losing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
All replacement parts and RMA's are shipped by USPS First Class Mail. ____________________________________________________________________________
Refund/Exchange and Warranty Information
All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order.
14-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at firstname.lastname@example.org with a description of the problem along with your name and the address the item(s) was delivered to. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement. Replacements are ONLY shipped after the defective item(s) are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time. "14-day Warranty"claims must be reported to us within 14 days from the delivery date.
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.
Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.
All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.
Items not covered under our 14-day warranty: Cartridges, cartomizers, Heating Chambers (for Herbal Vaporizer Pen) and clearance items.
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.
Dead on Arrival (DOA)
Cartomizers, Atomizers, heating chambers, and Clearance items are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them.
Order Cancellation Policy
Please submit any cancellation via email to email@example.com. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.